Q: Has the bouncy castle got a roof?
A: All our units are fitted with shower covers unless otherwise stated, but we must point out that they only offer limited protection from bad weather.
Q: Does the bouncy castle have to be plugged in?
A: Yes. We require a standard 13amp socket to plug the unit in. The socket should be located no more than 50m from where the bouncy castle is to be sited. We always provide RCD circuit breakers.
Q: Does the unit need to be set up on grass?
A: No. We can set up most of our inflatables on any smooth and level surface.
Q: What if it rains on the day?
A: In the event of very bad weather our delivery team will call you on the morning of the booking to confirm whether you still want us to deliver. In cases of torrential rain/ thunderstorms we will actually cancel the booking and phone you at the earliest possible time. This is done purely for safety reasons. We make no charge for cancelled bookings.
Q: Do you have Public Liability Insurance?
A: Yes. All our inflatables carry 5 million pounds Public Liability Cover. This covers the unit for any mishap which may occur due to the unit being faulty. IT DOES NOT COVER ACCIDENTS WHICH MAY OCCUR DUE TO HUMAN ERROR, MIS-USE OF THE UNIT OR LACK OF PROPER SUPERVISION. IT IS DOWN TO YOU, AS THE CUSTOMER TO MAKE SURE THE UNIT IS PROPERLY SUPERVISED AT ALL TIMES AND THAT THE TERMS & CONDITIONS OF HIRE WE GIVE YOU ARE PROPERLY ADHERED TO. A copy of our insurance certificate is always available for inspection with our delivery drivers if required.
Q: How do I pay?
A: Payment should be made, IN CASH, to our Delivery Driver when the castle is delivered. We accept cheques, but these must be received at least 14 working days before your bouncy castle is to be delivered. Please contact us if you intend to pay by cheque.
Q: When will the bouncy castle be delivered?
A: Should you require delivery or collection at a specific time, we will always do our best to oblige.
Q: Do you charge for delivery?
A: If delivery is within a 5 mile radius of Watford no delivery charge is applied. Outside of the 5 mile radius a delivery charge will be applied, the delivery charge is dependent on the destination
Q: Do you stay with unit?
A: No. Once you are happy with the set up and safe operation of the equipment, our staff will leave you with it until they come to collect. We charge £15 per hour for our staff members to supervise the unit.
Q: How much does it cost to run the bouncy castle all day?
A: The bouncy castle runs on a 750w motor, and therefore costs around 10p per hour to run.
Q: Can the inflatable be used indoors?
A: Yes. All our inflatables can be used indoors, subject to the minimum sizes stated in their description. We ask that you make sure the space all around the bouncy castle is adequate in order to comply with health and safety regulations. Please ensure there is adequate height available for the Bouncy castle.
Q: Do I have to leave a bouncy castle plugged in?
A: Yes. Even in bad weather the bouncy castle or inflatable unit should be left inflated until our bouncy castle hire delivery team arrive to collect it.
Q: I need to cancel the booking for another reason. How do I go about it?
A: A: We fully understand that sometimes circumstances can unexpectedly change, and that you may need to cancel your booking, we would respectfully ask for 24 hour’s notice if possible.
Q: My party doesn’t start until late afternoon. How long can I have the bouncy castle for?
A: Our bouncy castle hire prices are for a hire period of 6 hours. Unfortunately, it will be the same price if you need it for 2/3 hours, as we cannot re-book it out again.